Store Policy

Welcome to The Great Lakes State/TGLS Customer Service. If you still have a question after reviewing the information below, feel free to email us at When inquiring about an order that was placed, please have your order number.

Order Fufillment
You will receive your merchandise in 7-10 business days. TGLS can't always guarantee availability of products. If you have ordered an item that is backordered or delayed, we will notify you of the situation via email. Standard delivery orders will be shipped via US Postal Service.

Return/Exchange Policy
We will be glad to make an exchange only for any items that you are not completely happy with. The item MUST be returned to Ink Detroit within 14 days of the shipping date in unworn and perfect condition (including any protective shields, hangers and original packaging). Ship prepaid and insured with the package securely wrapped. Returns received after 14 days are subject to a 50% restocking fee. Shipping and handling charges on returned items are non-refundable. Customer exchanges are subject to new shipping charges when exchanged item is re-shipped.

Contact Information
If you have any questions about your order, please email us 24 hours a day, 7 days a week at Our mailing address is P.O. Box 2073, Royal Oak, MI 48068. We hope that you are happy with our service!